Refund Policy

Cancellation & Return Policy

30-Day Money-Back Guarantee

We offer a 30-day conditional money-back guarantee for eligible purchases to help new customers try our products with confidence.

To qualify for a refund, customers must meet the following conditions:

  1. Use the product consistently for at least 2 weeks
  2. Provide a photo of the remaining product
  3. Return the unused portion in its original packaging

This 30-day conditional money-back guarantee is designed for first-time product trials and does not apply to change-of-mind returns.

Refunds are limited to one per customer, verified via shipping address.

Shipping Costs

Shipping costs are non-refundable.
Customers are responsible for return shipping costs, which may be deducted from the refund amount.

Change of Mind

We do not accept cancellations or returns for change-of-mind purchases at any time.

Due to the nature of our products, we do not accept returns or refunds for change of mind on supplements, food, beverages, or other consumable products, unless the product is faulty or incorrect.

Incorrect Address

You are responsible for providing accurate shipping details.

We are not responsible for delays or losses caused by incorrect addresses.

If a parcel cannot be delivered due to reasons outside our control (including incorrect or incomplete address, recipient unavailable, or failure to collect from the carrier) and is returned to us, a redelivery fee will apply.
Redelivery will be arranged once the correct details are confirmed and the additional shipping cost is paid.

Returns, Replacements and Consumer Rights

We comply with the Australian Consumer Law (ACL).
Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Minor cosmetic damage to external packaging during transit does not qualify as a faulty or damaged product where the product itself remains unaffected, safe and usable.

Examples of issues that are not considered faults or damage include:

  • minor dents, creases or scuff marks to outer packaging; 
  • slightly squashed corners on boxes; 
  • cosmetic imperfections that do not affect product quality, safety or usability; or 
  • minor variations in colour, appearance or packaging.

Under the Australian Consumer Law, you may be entitled to a repair, replacement or refund where a product:

  • is faulty or defective;
  • is unsafe; 
  • is not of acceptable quality; or 
  • does not match its description.

For the purposes of this Policy, a product will generally be considered “faulty” or “damaged” where:

  • the product is unsafe to consume or use;
  • the product cannot reasonably be used for its intended purpose;
  • the incorrect product was supplied; or
  • the product has sustained substantial physical damage affecting usability or quality.

Where an issue is verified and does not constitute a major failure under the Australian Consumer Law, our standard resolution is to provide a replacement product.

Refunds will only be provided where required under the Australian Consumer Law.

How to Request a Refund

If you meet the criteria above and would like to request a refund, please contact our customer service team.